Privacy policy
This Privacy Policy describes how Indra Jewellery ("we", "us", or "our") collects, uses, stores and discloses your personal information when you visit www.indrajewellery.com (the "Site"), use our services, make a purchase from us, or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refers to you as a customer, website visitor, or any other individual whose personal information we collect.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy and how we collect, use and protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the services we provide. Any updates will be posted on this page with a revised "Last updated" date.
What Personal Information We Collect
The personal information we collect depends on how you interact with our website.
Information You Provide Directly
When you place an order, create an account or contact us, we may collect:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment confirmation (please note we do not store your full payment card details)
- Account login details (where applicable)
- Order history
- Product reviews you submit
- Any information you provide when contacting customer support
Information We Collect Automatically
When you browse our website, we may automatically collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Products viewed
- Shopping basket activity
- Website usage data
- Cookies and similar technologies
Cookies
Like most online stores, we use cookies and similar technologies to help operate our website, remember your preferences, improve website performance and understand how visitors use our website.
Cookies also help us personalise your shopping experience and, where permitted, display relevant advertising.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.
Information We Receive From Third Parties
We also receive information from trusted third-party providers including:
- Shopify, which hosts our online store
- Payment providers who securely process payments
- Delivery and courier companies that fulfil your orders
- Analytics and marketing providers that help us understand website performance and improve our services
- Fraud prevention and security providers
Any information received from third parties is handled in accordance with this Privacy Policy.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange UK and international shipping
- Process refunds, exchanges and returns
- Create and manage your customer account
- Provide customer support
- Communicate with you about your orders
- Detect and prevent fraud
- Improve our website and services
- Personalise your shopping experience
- Send marketing communications where you have agreed to receive them
- Comply with legal obligations
Our Legal Basis for Processing
Where UK GDPR applies, we process your personal information because it is necessary to:
- Perform our contract with you
- Comply with legal obligations
- Protect our legitimate business interests where these do not override your rights
- Act on your consent where required, such as for certain marketing communications
How We Share Your Information
We only share your information where necessary to operate our business.
This may include sharing your information with:
- Shopify, which powers our online store
- Payment processors
- Shipping and delivery companies
- IT service providers
- Website hosting providers
- Analytics providers
- Marketing partners
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
We never sell your personal information.
Shopify
Our website is hosted by Shopify. When you use our Services, some of your personal information is processed by Shopify to help provide secure checkout, payment processing, website functionality and fraud prevention.
You can learn more about how Shopify processes personal information by visiting:
Marketing
If you subscribe to our newsletter or consent to receive marketing, we may contact you by email with information about new collections, offers and promotions.
You can unsubscribe at any time using the link provided in our emails or by contacting us directly.
International Transfers
As we offer international shipping and use global service providers, your personal information may be transferred outside the United Kingdom or European Economic Area.
Where this happens, we ensure appropriate safeguards are in place, including recognised contractual protections where required by law.
Security
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Provide our Services
- Complete transactions
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
- Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
If you remain dissatisfied, you may have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner's Office (ICO).
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at indrajewellery@hotmail.com
For the purposes of applicable data protection law, Indra Jewellery is the data controller responsible for your personal information
[Last updated: 8 July 2026]