Terms of service

1. Introduction

Welcome to Indra Jewellery.

These Terms & Conditions ("Terms") apply to your use of our website www.indrajewellery.com (the "Site") and any purchases made through our online store.

Throughout these Terms, the words "we", "us", and "our" refer to Indra Jewellery.

Indra Jewellery operates this website, including all information, content, products, features and services available through the Site, to provide customers with an online shopping experience.

Our website is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By accessing our website, creating an account, browsing our products, or placing an order, you agree to be bound by these Terms, our Privacy Policy and our Returns & Refund Policy.

If you do not agree with these Terms, please do not use our website or purchase from us.

2. Website Use and Customer Accounts

You may use our website for personal and lawful purposes only.

You must provide accurate, complete and up-to-date information when creating an account, placing an order or communicating with us.

If you choose to create a customer account, you are responsible for keeping your account information secure and confidential. You are responsible for all activity carried out through your account.

You must not share your account login details with another person.

We reserve the right to suspend or terminate accounts where we believe there has been misuse, fraudulent activity, unauthorised access or a breach of these Terms.

3. Products and Jewellery Information

We make every effort to ensure that product descriptions, images, measurements and colours displayed on our website are accurate.

Please note:

  • Colours may vary slightly depending on your device screen settings, lighting conditions and display quality.
  • Product images are intended to represent our jewellery as accurately as possible, but minor differences may occur between images shown online and the item received.

These variations are not considered defects and do not affect the quality or intended use of the jewellery.

4. Jewellery Care and Gold Plating

Our jewellery is made from stainless steel with an 18k gold plated finish.

Gold plating is a surface coating and may naturally change or wear over time depending on factors including:

  • Frequency of wear
  • Exposure to water
  • Perfumes, lotions and cosmetics
  • Cleaning products and chemicals
  • Storage conditions
  • Individual skin chemistry

To help maintain the appearance of your jewellery, we recommend following our Jewellery Care Guide.

Changes to the plating caused by normal wear and exposure are not considered manufacturing defects.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Your order will only be accepted once payment has been successfully received and we have confirmed your order.

We reserve the right to refuse or cancel an order where necessary, including where:

  • Products are unavailable
  • There has been an error in product information or pricing
  • We suspect fraudulent or unusual activity
  • We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after payment has been received, you will receive a full refund.

Please check your order details carefully before completing your purchase, as we may not be able to make changes once your order has entered processing.

6. Prices and Payments

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change at any time; however, the price charged will be the price displayed when your order is placed.

Payment must be received before your order is processed.

Payments are processed securely through third-party payment providers. We do not store your full payment card details.

7. Shipping and International Orders

We aim to process and dispatch orders within the estimated timeframe stated on our website.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Postal or courier services
  • Customs processing
  • International delivery delays
  • Weather conditions
  • Events outside our reasonable control

For international orders, customers are responsible for any customs duties, import taxes, fees or charges applied by their country.

Once an order has been dispatched, delivery is the responsibility of the chosen shipping provider.

8. Returns and Refunds

Returns, refunds and exchanges are handled according to our Returns & Refund Policy.

Please review our Returns & Refund Policy before purchasing.

Certain products may not be eligible for return where permitted by law, including personalised or customised items.

Nothing in these Terms affects your legal rights as a consumer under UK law.

9. Reviews and Customer Content

If you submit reviews, photographs, feedback or other content to Indra Jewellery, you confirm that:

  • The content is accurate and based on your own experience.
  • You have permission to submit the content.
  • The content does not infringe the rights of another person.

By submitting content, you give Indra Jewellery permission to use this content for business purposes, including displaying reviews and marketing materials.

We reserve the right to remove content that is unlawful, misleading, offensive or inappropriate.

10. Intellectual Property

All content on this website, including but not limited to:

  • Brand name and logo
  • Product images
  • Photography
  • Written content
  • Graphics
  • Website design

belongs to Indra Jewellery or our licensors.

You may not copy, reproduce, modify, distribute or use our content without prior written permission.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, delivery providers and other technology providers.

We are not responsible for the privacy practices, availability or content of third-party websites or services.

Any use of third-party services is subject to their own terms and policies.

12. Privacy

Your personal information is collected and used in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood how we collect, use and protect your information.

13. Errors and Changes

Occasionally, information on our website may contain errors relating to product descriptions, pricing, availability or promotions.

We reserve the right to correct errors, update information or cancel affected orders where necessary.

We may update our website, products and these Terms from time to time. Any changes will be posted on this page.

14. Limitation of Liability

Nothing in these Terms limits or excludes your rights under applicable consumer protection laws.

To the fullest extent permitted by law, Indra Jewellery is not responsible for:

  • Damage caused by misuse or incorrect care of jewellery
  • Incorrect information provided by customers
  • Delays caused by third-party services such as couriers or payment providers
  • Events outside our reasonable control

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms or your use of our website will be handled in accordance with the courts of England and Wales.

16. Contact Information

If you have any questions regarding these Terms, please contact us at indrajewellery@hotmail.com

Last updated: 8 July 2026