Shipping policy
At Indra Jewellery, we aim to process and dispatch all orders as quickly as possible.
Orders are typically dispatched within [1-2] business days.
You will receive a confirmation email once your order has been dispatched.
Delivery Times
Estimated delivery times:
United Kingdom
Standard Delivery: [2-7 working days]
International Delivery
Europe: [7-15 working days, does not include weekends]
Rest of World: [10-30 working days, does not include weekends]
Please note that delivery times are estimates only and are not guaranteed.
Delays may occur due to circumstances outside of our control, including courier delays, customs processing, weather conditions, public holidays or international shipping disruptions.
Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking information to update after dispatch.
If you believe your tracking information has not updated or you have concerns regarding your delivery, please contact us and we will assist where possible.
International Shipping
We are pleased to offer international shipping.
International customers are responsible for any customs duties, import taxes, handling fees or charges applied by their country.
These charges are not included in the product price or shipping cost and must be paid by the customer where applicable.
Indra Jewellery is not responsible for delays caused by customs authorities or any fees imposed by the destination country.
Cancellations
You cannot cancel orders after 2 hours of placing your order. Orders will have been fulfilled & shipped If you wish to then return your order, please note we do not offer free returns.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information at checkout.
Please check your delivery address carefully before completing your order.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.
We cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Lost, Missing or Delayed Orders
Once an order has been dispatched and transferred to the delivery provider, delivery is managed by the courier.
If your order appears to be delayed, please contact us and we will assist in contacting the delivery provider where appropriate.
If tracking confirms that an order has been delivered but you have not received it, please contact us as soon as possible so we can investigate.
We are not responsible for parcels that have been confirmed as delivered by the courier, unless required otherwise under applicable consumer law.
Damaged Items
If your jewellery arrives damaged, please contact us within 24 hours of receiving your order.
Please include:
1. Your order number
2. Photos of the packaging and damaged item
3. A description of the issue
We will review the information provided and assist with the next steps.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: indrajewellery@hotmail.com